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Privacy Policy

Last updated: 14 October 2026

This policy explains how JK PC Co handles personal information when you visit www.jkpcs.co.uk, contact us, purchase products, request services or apply to our affiliate programme.

Who We Are

JK PC Co provides gaming PCs, accessories, custom builds, repairs, upgrades and related services.

JK PC Co is responsible for the personal information it collects and uses for these activities.

For privacy questions or requests, contact:

Email: jhkpcco@gmail.com

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and delivery or collection details.

  • Enquiries, quote requests, messages and information you provide through forms or live chat.

  • Order details, payment status, transaction references and correspondence.

  • PC specifications, serial numbers, fault descriptions and photographs supplied for repairs, upgrades or trade-ins.

  • Affiliate application details, social media profiles, referral activity and commission records.

  • Technical information such as your IP address, browser, device and website interactions.

Please avoid sending passwords, payment-card details or sensitive personal information through enquiry forms or chat.

How We Use Information

We use information to:

  • Respond to enquiries and prepare quotations.

  • Process orders, arrange payments and organise delivery or collection.

  • Carry out agreed repairs, upgrades and trade-in assessments.

  • Provide order updates, warranty support and complaint handling.

  • Review affiliate applications and administer referrals and commissions.

  • Maintain business records, meet legal obligations and help prevent fraud.

  • Understand website usage and improve our services.

Providing information needed for an order or service is necessary for us to fulfil it. If you do not provide those details, we may be unable to proceed.

Our Lawful Bases

We use the following lawful bases where applicable:

  • Contract: To fulfil an order, service or affiliate agreement, or take steps you request before entering an agreement.

  • Legal obligation: To maintain records required by law and meet applicable legal requirements.

  • Legitimate interests: To answer general enquiries, assess potential partnerships, protect our business, handle disputes and maintain relevant service records. These interests must be balanced against your rights.

  • Consent: For optional cookies and marketing where consent is required. You can withdraw consent without affecting earlier lawful processing.

Who We Share Information With

We share relevant information with providers where needed to deliver our services. These may include:

  • Odoo: Website, enquiry and order management.

  • Google: Business email and Google Analytics.

  • Stripe and PayPal: Payment processing, where used.

  • Tawk.to: Live chat and associated messaging features.

  • Trustpilot: Review services, where used.

  • Plausible: Website analytics.

  • Delivery companies handling your order.

  • Professional advisers or public authorities where necessary.

Payment providers handle payment details through their own systems. Their privacy notices explain their processing.

Where supplier fulfilment is used, we may share the delivery information needed to send your goods.

Repairs and Information on Your Device

Repair work may require access to your device or files to diagnose a fault, test a repair or perform an agreed installation or data transfer.

Please tell us about sensitive files before handing over your device and back up important information where possible. The access needed for the work should be agreed with us beforehand.

Cookies and Analytics

Our website uses essential cookies and optional services. Please see our Cookie Policy for information about these services and your choices.

Declining optional cookies does not prevent you from contacting us or placing an order.

How Long We Keep Information

Retention depends on why information was collected and whether it remains necessary.

  • Enquiries and quotations: While needed to answer your request, discuss a potential purchase or resolve related issues.

  • Orders, payments and service records: While needed for fulfilment, accounting, legal obligations, warranties or potential claims.

  • Affiliate information: While needed to assess an application, manage an agreement, settle commissions or resolve related disputes.

  • Repair files and supplied photographs: While needed for the agreed work, support or a relevant dispute.

  • Analytics information: According to the relevant provider settings and the purpose of collection.

Relevant information may need to be retained longer where a legal requirement or unresolved claim applies. Retention is not intended to be indefinite simply because information was collected.

International Processing

Some providers may process information outside the UK. Applicable UK data-transfer requirements must be met, which may involve recognised adequacy arrangements or approved contractual safeguards.

Contact us if you would like information about the arrangements relevant to your data.

Your Rights

Depending on the circumstances, you may have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion or restriction of processing.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on it.

These rights are subject to applicable conditions and exceptions. For example, some records may need to be retained to meet legal obligations.

Email jhkpcco@gmail.com to make a request. We may need to verify your identity.

You can also complain to the Information Commissioner’s Office, the UK data protection regulator:

https://ico.org.uk/make-a-complaint/

Changes to This Policy

We may update this policy as our services or practices change. The latest version and update date will appear on this page.